Terms of service
Terms of Service — Solniera
Last Updated: September 2026
These Terms of Service (“Terms”) govern your access to and use of the Solniera website, including any purchases made through the website and any related services provided by us.
The Solniera website and brand are operated by:
Company: Guangzhou Lingcai Technology Co., Ltd.
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com
Brand: Solniera
Throughout these Terms, the terms “Solniera,” “we,” “us,” and “our” refer to Guangzhou Lingcai Technology Co., Ltd.
By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, you should not use the website or purchase our products.
1. ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any consent required under applicable law.
You may not use our products or services for any unlawful or unauthorized purpose.
You may not use the website in a manner that violates applicable laws, infringes intellectual property rights, introduces malicious software, interferes with the operation of the website, or attempts to gain unauthorized access to our systems.
We reserve the right to refuse or restrict access to our services where reasonably necessary to prevent fraud, abuse, security risks, or violations of these Terms, subject to applicable law.
2. PRODUCTS AND SERVICES
We make reasonable efforts to display and describe our products as accurately as possible.
However, colors and appearance may vary depending on your device, screen settings, lighting, manufacturing variations, and other factors.
Product measurements and dimensions may also be subject to reasonable manufacturing tolerances.
We reserve the right to:
- Modify or discontinue products;
- Change product specifications;
- Limit quantities available for purchase;
- Introduce new products or variations; and
- Correct errors in product information.
Nothing in this section affects rights that cannot legally be excluded under applicable consumer protection laws.
3. PRICING
Prices displayed on the website are shown in the currency indicated at checkout.
We reserve the right to change product prices at any time. A price change will not normally affect an order that has already been accepted by us, except in the event of an obvious pricing or technical error and to the extent permitted by applicable law.
Applicable taxes, shipping charges, duties, or other charges may be displayed separately during checkout where applicable.
Promotional offers, discounts, and coupon codes may be subject to additional conditions and may be modified or discontinued as permitted by law.
4. ORDERS
Submitting an order constitutes an offer to purchase the selected products.
After placing an order, you may receive an automated confirmation email. Receipt of an automated confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right, subject to applicable law, to reject or cancel an order for legitimate reasons, including:
- Suspected fraud or unauthorized transactions;
- Incorrect pricing or product information;
- Product unavailability;
- Payment authorization failure;
- Shipping restrictions; or
- Suspected misuse of our website or promotional offers.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
5. PAYMENT
You agree to provide current, complete, and accurate billing and payment information.
Payments may be processed by third-party payment service providers.
We do not necessarily receive or directly store complete payment card information.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount displayed at checkout.
6. SHIPPING AND DELIVERY
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Actual delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, peak periods, incorrect addresses, and other logistical events.
Customers are responsible for providing a complete and accurate shipping address.
Our detailed shipping terms are available in our Shipping Policy.
Nothing in this section limits any mandatory delivery rights available under applicable consumer protection law.
7. ORDER CANCELLATIONS
We process orders quickly and therefore cannot guarantee that an order can be modified or canceled after it has been submitted.
If you wish to cancel or modify an order, contact us as soon as possible at:
If the order has already been processed or shipped, cancellation may no longer be possible. You may instead be eligible to request a return in accordance with our Return & Refund Policy.
8. RETURNS AND REFUNDS
Eligible products may be returned in accordance with our Return & Refund Policy.
Unless otherwise specified, eligible return requests must be made within 90 days of delivery.
Returned products must comply with the eligibility requirements described in our Return & Refund Policy.
For hygiene reasons, certain products that have been worn or used may not be eligible for return, except where the product is defective or applicable law provides otherwise.
Nothing in these Terms limits any mandatory refund, replacement, warranty, or consumer rights available under applicable law.
For return requests, contact:
9. PRODUCT USE
You are responsible for using products in accordance with their intended purpose, instructions, warnings, sizing information, and other information provided with the product.
Solniera products are consumer products and should not be used as a substitute for professional medical diagnosis, treatment, or advice.
If you have a medical condition, have recently undergone surgery, are experiencing pain or other symptoms, or have concerns regarding whether a compression product is appropriate for you, you should consult an appropriately qualified healthcare professional.
Individual experiences with our products may vary.
10. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure information presented on our website is accurate and current.
However, the website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct such errors and update information, subject to applicable law.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the Solniera website—including text, graphics, photographs, videos, logos, branding, designs, layouts, and other materials—is owned by Guangzhou Lingcai Technology Co., Ltd., its licensors, or the respective rights holders.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected content without authorization from the applicable rights holder, except where permitted by law.
For intellectual property inquiries, contact:
12. USER CONTENT AND REVIEWS
If you submit a review, comment, photograph, feedback, suggestion, or other content to us, you represent that you have the right to provide that content.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, infringing, malicious, or that violates the rights of another person.
Subject to applicable law and any permissions obtained from you, we may use content submitted to us for purposes connected with operating, improving, or promoting our products and services.
13. THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including payment processors, shipping providers, analytics providers, advertising platforms, and other technology providers.
We are not responsible for the independent practices, terms, content, or availability of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
14. PRIVACY
Our collection and use of personal information are described in our Privacy Policy.
Depending on your location, you may have additional rights under applicable privacy legislation, including certain U.S. state privacy laws.
Privacy-related requests may be submitted to:
15. PROHIBITED USES
You may not use the website or its content to:
- Violate applicable laws or regulations;
- Commit or facilitate fraud;
- Infringe intellectual property rights;
- Submit false or misleading information;
- Distribute malware or malicious code;
- Attempt to gain unauthorized access to our systems;
- Scrape or collect information through unauthorized means;
- Interfere with the security or proper operation of the website; or
- Engage in conduct intended to harm the website, our customers, or our business.
We may suspend or terminate access where reasonably necessary in response to prohibited activity.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and its services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
However, nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Guangzhou Lingcai Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in this section is intended to restrict mandatory consumer protection rights.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Guangzhou Lingcai Technology Co., Ltd., its affiliates, officers, employees, agents, and service providers from claims or losses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of third-party rights.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will remain in effect.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on this website with an updated revision date.
Where required by applicable law, we will provide appropriate notice of material changes.
21. GOVERNING LAW, DISPUTE RESOLUTION AND CONSUMER RIGHTS
21.1 Governing Law
The Solniera website and brand are operated by Guangzhou Lingcai Technology Co., Ltd., a company registered in the People's Republic of China.
Except where mandatory laws applicable to a consumer require otherwise, these Terms, your use of the Solniera website, and transactions made through the website shall be governed by and interpreted in accordance with the laws of the People's Republic of China, without regard to conflict-of-law principles.
21.2 Mandatory Consumer Rights
Solniera sells products to consumers in multiple jurisdictions, including customers in the United States and other supported international markets.
If you purchase products as a consumer outside the People's Republic of China, you may be entitled to mandatory protections under the laws of your country, state, province, or other jurisdiction of residence.
For customers in the United States, applicable federal and state consumer protection laws may provide rights and remedies in addition to those described in these Terms.
The choice of the laws of the People's Republic of China in these Terms does not deprive consumers of mandatory protections granted by the laws applicable in their place of residence where those protections cannot lawfully be excluded or waived by contractual agreement.
If any provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory provision will apply to the extent of that conflict.
21.3 Informal Dispute Resolution
If you have a concern or dispute relating to Solniera, your order, a product, payment, delivery, return, refund, or use of our website, please contact us first at:
Please provide your order number, where applicable, together with sufficient information for us to understand the issue.
We will make reasonable efforts to review the matter and attempt to resolve eligible customer disputes directly.
21.4 Courts and Other Available Remedies
If a dispute cannot be resolved directly, either party may pursue available remedies before a court or other competent dispute-resolution authority having jurisdiction over the dispute, subject to applicable law.
Nothing in these Terms requires a consumer to bring a claim exclusively in the People's Republic of China where mandatory applicable law gives that consumer the right to bring a claim before a court or other competent authority in another jurisdiction.
Nothing in these Terms is intended to prevent a consumer from using any small claims procedure, consumer protection authority, regulatory body, or other dispute-resolution mechanism available under applicable law where such rights cannot lawfully be restricted or waived.
21.5 No Waiver of Mandatory Rights
Nothing in these Terms is intended to exclude, restrict, or waive any warranty, guarantee, remedy, consumer protection, or other legal right that cannot lawfully be excluded, restricted, or waived.
Any governing-law, jurisdiction, venue, limitation-of-liability, warranty, return, refund, or dispute-resolution provision contained in these Terms applies only to the extent permitted by applicable law.
If any such provision is determined to be unenforceable against a particular consumer, that determination will not affect the remaining provisions of these Terms.
22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated into them, constitute the terms governing your use of the Solniera website and purchases made through it.
23. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Guangzhou Lingcai Technology Co., Ltd.
Brand: Solniera
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com