Refund policy
Return & Refund Policy — Solniera
Last Updated: September 2026
This Return & Refund Policy applies to purchases made through Solniera, an e-commerce brand operated by:
Company Name: Guangzhou Lingcai Technology Co., Ltd.
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com
Brand: Solniera
Throughout this Policy, “Solniera,” “we,” “us,” and “our” refer to Guangzhou Lingcai Technology Co., Ltd.
1. ORDER CANCELLATION & MODIFICATION
We process orders quickly; therefore, we cannot guarantee that an order can be modified or canceled once it has been confirmed.
If you wish to modify or cancel your order, please contact our customer service team as soon as possible at:
We will make reasonable efforts to accommodate your request if the order has not yet been processed or prepared for shipment.
For cancellation requests, please use “Cancel My Order” as the email subject and include your full name and order number.
If your order has already been processed or shipped, we may be unable to cancel it. You may still request a return after delivery in accordance with the conditions below.
2. 90-DAY RETURN POLICY
You may request a return within 90 days from the date your order is delivered, subject to the eligibility and hygiene conditions described in this Policy.
To request a return, contact support@solniera.com within 90 days of delivery.
If more than 90 days have passed since delivery, the product may no longer be eligible for return or refund, except where otherwise required by applicable law.
Return Eligibility
To qualify for a standard return:
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The product must be unworn, unwashed, unused, and in resalable condition;
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You may briefly try on the garment over your own underwear to check the fit and size;
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All original tags and labels must remain attached and intact;
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The product must be returned with its original packaging;
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The product must be free from stains, odors, marks, damage, or other signs of wear or extended use; and
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You must provide your order number, receipt, or other proof of purchase.
3. HYGIENE REQUIREMENTS
Because Solniera sells personal garments, including shapewear and compression underwear, additional hygiene requirements apply.
You may briefly try on the product over your own underwear to determine whether the size and fit are suitable.
Products that have been worn for an extended period, worn directly against intimate areas, washed, altered, stained, damaged, or otherwise used beyond a reasonable fitting may not be eligible for a standard return or exchange for hygiene reasons.
Please keep all original tags attached and retain the original packaging until you are certain that you wish to keep the product.
These restrictions do not affect mandatory rights concerning defective, damaged, incorrect, or otherwise non-conforming products.
4. RETURN LOCATION, CUSTOMER SERVICE & FULFILLMENT
Solniera is the consumer-facing e-commerce brand through which our products are marketed and sold.
The legal entity responsible for operating the Solniera online store and customer transactions is:
Guangzhou Lingcai Technology Co., Ltd.
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Registered Business Address
The address listed above is our registered business address.
It is not our return warehouse and should not be used for product returns unless our customer service team specifically instructs you otherwise.
Customer Service
Customer service for Solniera orders, returns, exchanges, refunds, and shipping-related inquiries is provided through:
Fulfillment & Logistics
Solniera may use third-party fulfillment, warehouse, logistics, and delivery providers to process and deliver customer orders.
The fulfillment location, logistics provider, and carrier used for an individual order may vary depending on inventory availability, destination, product, and operational requirements.
Return Location
Returns are currently handled through an authorized return facility located in China.
The exact authorized return warehouse address and applicable return instructions will be provided by our customer service team after your return request has been reviewed.
This process helps ensure that your return is sent to the appropriate facility and can be correctly identified and processed.
Do not send returns to our registered business address, the address printed on the original shipping package, or any other address unless specifically instructed to do so by our customer service team.
5. HOW TO REQUEST A RETURN
Before returning a product, contact:
Please provide:
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Your full name;
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Order number;
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Product you wish to return; and
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Reason for the return.
Returns are currently processed through our authorized return facility located in China.
Once your request has been reviewed, our customer service team will provide the exact authorized return address and applicable return instructions.
Our registered business address is not our return warehouse.
Returns sent to an unauthorized address may result in processing delays or may prevent us from properly identifying and processing the return.
6. NON-RETURNABLE ITEMS
Where permitted by applicable law, certain products may not be eligible for return, including:
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Gift cards;
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Digital or downloadable products;
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Products that do not meet the hygiene and return conditions described above; and
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Items clearly identified as final sale before purchase.
7. REFUNDS
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method, generally within 7 business days after approval.
Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
8. ORIGINAL SHIPPING COSTS
Unless otherwise required by applicable law, original shipping charges are generally non-refundable once an order has shipped.
If an order is successfully canceled before shipment and shipping charges were collected, those charges will generally be included in the applicable refund.
9. RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise:
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Return shipping costs to our authorized return facility in China are the customer's responsibility;
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Return shipping costs are not reimbursed by Solniera; and
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The customer remains responsible for the return package until it reaches the authorized return facility.
As return shipping costs may vary depending on the customer's location and selected carrier, we recommend checking the applicable shipping cost before sending your return.
We strongly recommend using a trackable shipping method and retaining proof of shipment.
10. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, contact support@solniera.com as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs or other reasonable evidence where appropriate.
After reviewing your request, we may provide an appropriate resolution, including a replacement, exchange, or refund, depending on the circumstances and applicable law.
11. SIZE EXCHANGES
If the size you ordered is not suitable, contact support@solniera.com within the 90-day return period.
To qualify for a standard size exchange, the product must meet the hygiene requirements described above. It should only have been briefly tried on over underwear and must remain unwashed and unused beyond a reasonable fitting, with its original tags intact and original packaging included.
Size exchanges are subject to product availability.
If an exchange is approved, our customer service team will provide the applicable instructions, including any applicable return or reshipping requirements.
12. SALE & PROMOTIONAL ITEMS
Unless specifically identified otherwise before purchase, products purchased during a sale or using a promotional discount may remain eligible for return under this Policy.
Products clearly identified as final sale before purchase may not be eligible for return or refund, except where required by applicable law.
13. LATE OR MISSING REFUNDS
If we have confirmed that your refund has been issued but it has not yet appeared, please check your bank or payment account and contact your card issuer, payment provider, or bank regarding its processing time.
Depending on the financial institution, an issued refund may take approximately 7–14 business days to appear.
If you still cannot locate your refund, contact:
14. CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer rights that cannot lawfully be excluded or restricted.
Where applicable consumer protection law provides additional rights regarding defective, damaged, misrepresented, or otherwise non-conforming products, those mandatory rights remain unaffected.
15. CONTACT INFORMATION
For questions regarding cancellations, returns, size exchanges, damaged products, or refunds, please contact:
Guangzhou Lingcai Technology Co., Ltd.
Operating Brand: Solniera
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Customer Service Email: support@solniera.com
Return Facility Region: China
Important: The registered business address above is not the return warehouse. Customers must contact support@solniera.com before sending a return to receive the correct authorized return address and instructions.