Shipping policy
Shipping & Return Policy — Solniera
Last Updated: September 2026
This Shipping & Return Policy applies to purchases made through Solniera, an e-commerce brand operated by Guangzhou Lingcai Technology Co., Ltd.
Company Name: Guangzhou Lingcai Technology Co., Ltd.
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com
Throughout this Policy, “Solniera,” “we,” “us,” and “our” refer to Guangzhou Lingcai Technology Co., Ltd., operating under the Solniera brand.
1. Order Processing
We aim to process and dispatch all orders within 24–48 hours (1–2 business days) after an order has been successfully placed and payment has been confirmed.
Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.
Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.
Processing time is separate from delivery/transit time.
2. Estimated Delivery Times
After your order has been processed and dispatched, the estimated delivery time is generally:
United States: 6–9 business days
Other supported international destinations: Estimated delivery times are displayed at checkout where available and may vary depending on the destination and carrier.
The 6–9 business day delivery estimate begins after the order has been dispatched and does not include the initial 24–48 hour processing period.
Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur due to carrier operations, customs processing, severe weather, public holidays, peak shopping periods, or other circumstances outside our reasonable control.
3. Countries We Ship To
Solniera primarily serves customers in the United States and may also ship to selected international destinations.
The countries currently available for delivery are shown during checkout.
If your country or region is available as a shipping destination at checkout, we are currently able to accept orders for that destination.
Availability may change depending on carrier coverage, logistics requirements, or other operational considerations.
4. Shipping Methods & Carriers
Orders are shipped using tracked standard shipping services provided by our logistics partners and local delivery carriers.
The specific carrier used may vary depending on your destination, warehouse, product availability, and logistics network.
Where applicable, the final portion of the delivery may be completed by a local carrier in the destination country.
5. Shipping Fees
Applicable shipping charges, if any, are displayed at checkout before you complete your purchase.
Where a free-shipping promotion or offer applies, the applicable conditions will be displayed on the Site or at checkout.
Shipping costs may vary depending on the destination, order value, shipping method, or promotional offer in effect at the time of purchase.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Tracking information may occasionally take 24–72 hours to display the first carrier update.
If you have questions about the status of your shipment, contact us at support@solniera.com.
7. Customs, Duties & Import Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be assessed by local customs authorities or the delivery carrier.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for customs duties, import taxes, or similar charges imposed by their destination country.
Customs processing may also result in additional delivery time outside Solniera's reasonable control.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact support@solniera.com as soon as possible.
We will make reasonable efforts to update your address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will be possible once processing has begun.
Solniera is not responsible, except where otherwise required by applicable law, for delivery problems resulting from incorrect, incomplete, or inaccessible shipping information supplied by the customer.
If a package is returned because of an incorrect or incomplete address, the customer may choose, where available, between:
- Reshipment to a corrected address, subject to any applicable reshipping charge; or
- A refund for the returned eligible products, subject to this Policy and excluding non-refundable shipping costs where permitted by law.
Refunds or reshipments for returned-to-sender packages can generally only be processed after the package has been received and confirmed by the applicable return facility.
9. Lost Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, contact us at support@solniera.com.
Please provide your order number and tracking information.
We will review the shipment information and, where appropriate, contact the carrier or logistics provider to investigate.
Where a shipment is confirmed as lost, we will provide an appropriate resolution, which may include reshipment or a refund, depending on the circumstances and applicable law.
10. Damaged Packages or Products
If your order arrives damaged, please contact us at support@solniera.com as soon as reasonably possible after delivery.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the damaged product and/or packaging where appropriate.
After reviewing the issue, we may offer a replacement, reshipment, refund, or another appropriate resolution.
Nothing in this section limits any mandatory consumer rights available under applicable law.
11. Refused or Unclaimed Packages
Customers are responsible for accepting or collecting their packages when delivery is attempted.
If a package is refused, not collected, or otherwise returned to the sender, we may process a refund for eligible returned products after the package has been received and inspected.
Original shipping costs and any additional return-to-sender or carrier charges may be deducted from the refund where permitted by applicable law.
If you request that the order be shipped again, additional reshipping fees may apply.
12. Order Cancellation & Modification
We process orders quickly. Because orders may begin processing shortly after purchase, we cannot guarantee that an order can be canceled or modified once it has been confirmed.
If you need to cancel or modify an order, contact us as soon as possible at support@solniera.com.
We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with our return conditions.
13. 90-Day Return & Refund Policy
We want you to feel confident ordering from Solniera.
If you are not satisfied with your purchase, you may request a return within 90 days from the date your order is delivered, subject to the conditions below.
To initiate a return, contact:
Our customer service team will provide the applicable return instructions and authorized return address.
Do not return your order to the address printed on the original shipping package or to our registered company address unless specifically instructed to do so.
14. Return Conditions
To qualify for a standard return, products must be returned in accordance with the return instructions provided by our customer service team and must include the original packaging.
Where applicable, we may require a completed return form to be included with the package.
Due to the personal nature of shapewear and compression garments, certain hygiene-related return conditions may apply to worn or used products where permitted by applicable law.
These conditions do not affect mandatory rights concerning defective, damaged, incorrect, or otherwise non-conforming products.
15. Return Shipping Costs
Unless the product received was defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.
We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.
Original shipping charges are generally non-refundable once an order has shipped, except where otherwise required by applicable law.
16. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please note that banks, credit card issuers, and payment providers may require additional processing time before the refund appears in your account.
17. Exchanges
If you need a different size or received an incorrect product, contact support@solniera.com.
Our customer service team will review your request and provide the available exchange or replacement options.
Availability of exchanges may depend on product stock, condition, and applicable return requirements.
18. Consumer Rights
Nothing in this Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or restricted.
Where applicable consumer protection laws provide additional rights regarding delivery, defective goods, refunds, replacements, or returns, those mandatory rights remain unaffected.
19. Contact Us
For questions regarding shipping, tracking, cancellations, returns, exchanges, damaged products, or refunds, please contact:
Guangzhou Lingcai Technology Co., Ltd.
Operating Brand: Solniera
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com