Privacy policy
Privacy Policy — Solniera
Last Updated: September 2026
This Privacy Policy explains how Guangzhou Lingcai Technology Co., Ltd., operating under the brand Solniera, collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase through the Solniera website (the “Site”).
For purposes of this Privacy Policy, “Solniera,” “we,” “us,” and “our” refer to:
Company Name: Guangzhou Lingcai Technology Co., Ltd.
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Brand: Solniera
Email: support@solniera.com
ARTICLE 1 — PERSONAL INFORMATION WE COLLECT
When you make a purchase from Solniera, we collect personal information that you provide to us in connection with your transaction.
This may include:
- Your name;
- Billing and shipping addresses;
- Email address;
- Telephone number;
- Order and transaction information;
- Payment-related information; and
- Information you provide when communicating with customer support.
When you browse our Site, we and our service providers may also automatically collect certain information about your device and use of the Site, including:
- Internet Protocol (IP) address;
- Browser type;
- Operating system;
- Device information;
- Pages viewed;
- Referring websites;
- Browsing activity; and
- Other technical or usage information.
We use this information to operate our store, process and fulfill orders, provide customer support, prevent fraud, improve our services, analyze website performance, and understand how customers interact with our Site.
Email Marketing
With your consent or where otherwise permitted by applicable law, we may send you emails about Solniera, including information about products, promotions, special offers, and other updates.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.
SMS Marketing
Solniera will only send marketing text messages to customers who have separately and affirmatively opted in to receive SMS marketing communications.
Where SMS marketing consent is offered during checkout or elsewhere on the Site, the SMS marketing consent option is presented separately from the purchase process and is not pre-selected. Customers must take an affirmative action, such as selecting the applicable checkbox or otherwise expressly opting in, before they can be enrolled in SMS marketing communications.
Consent to receive marketing text messages is entirely optional and is not a condition of purchasing any product or service from Solniera. Customers may complete their purchase without agreeing to receive marketing SMS messages.
If you provide your telephone number and affirmatively opt in to SMS marketing, you may receive text messages from Solniera regarding products, promotions, special offers, abandoned carts, and other marketing communications where permitted by applicable law. Transactional communications relating to an existing order, including certain order, shipping, or delivery updates, may be handled separately from marketing communications where permitted by applicable law.
Message frequency may vary. Message and data rates may apply.
You may withdraw your consent and opt out of marketing SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us at support@solniera.com.
Withdrawing your consent to receive marketing SMS messages will not affect your ability to purchase products from Solniera or receive customer service regarding an existing order.
ARTICLE 2 — CONSENT AND YOUR CHOICES
When you provide personal information to place an order, complete a transaction, arrange delivery, request a return or refund, or communicate with customer support, we process that information as reasonably necessary to provide the requested products or services.
Where applicable law requires consent for a particular activity, such as certain marketing or advertising activities, we will request consent or provide an appropriate mechanism for managing your preferences.
Withdrawing Consent
Where processing is based on consent, you may withdraw your consent subject to applicable law.
For marketing communications, you may use the unsubscribe or opt-out mechanism provided in the applicable communication.
For other privacy-related requests, contact:
ARTICLE 3 — HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
- Processing and fulfilling orders;
- Processing payments;
- Providing shipping and delivery services;
- Communicating about your order;
- Processing returns, exchanges, and refunds;
- Providing customer support;
- Maintaining and improving our Site;
- Detecting and preventing fraud;
- Maintaining security;
- Analyzing website and business performance;
- Providing advertising and marketing where permitted;
- Personalizing your experience;
- Maintaining business and transaction records;
- Resolving disputes; and
- Complying with applicable legal and regulatory obligations.
ARTICLE 4 — SHOPIFY AND E-COMMERCE SERVICES
Our online store is hosted through Shopify, which provides the e-commerce infrastructure that enables us to operate the Solniera online store.
Information submitted through our Site may therefore be processed through Shopify's systems and infrastructure in accordance with Shopify's applicable privacy and security practices.
Payments
Payments may be processed by Shopify or other third-party payment providers available through our Site.
These providers may collect and process information necessary to authorize, secure, and complete transactions.
Payment information is handled in accordance with applicable payment security requirements, including PCI-DSS, where applicable.
ARTICLE 5 — HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties when reasonably necessary to operate our business and provide our products and services.
These parties may include:
- Shopify and other e-commerce providers;
- Payment processors;
- Shipping, warehouse, fulfillment, and logistics providers;
- Customer service providers;
- Email and SMS providers;
- Analytics providers;
- Advertising and marketing platforms;
- Fraud prevention and security providers;
- IT, hosting, and cloud infrastructure providers;
- Review and customer feedback platforms; and
- Professional advisers where appropriate.
These providers may process personal information as necessary to perform services for us or in accordance with their own applicable privacy practices.
We may also disclose information when required by applicable law, regulation, court order, subpoena, governmental request, or other valid legal process.
We may disclose information where reasonably necessary to protect our legal rights, customers, business, systems, or others.
Business Transactions
If Guangzhou Lingcai Technology Co., Ltd., Solniera, or relevant business assets are involved in a merger, acquisition, financing, restructuring, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Third-Party Links
Our Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of independent third-party services.
We encourage you to review their privacy policies before providing personal information.
ARTICLE 6 — DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Payment transactions are handled through payment providers that maintain security measures appropriate to their services, including applicable PCI-DSS requirements.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
ARTICLE 7 — COOKIES AND TRACKING TECHNOLOGIES
Solniera and our service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Maintain essential website functionality;
- Maintain your shopping cart;
- Remember your preferences;
- Analyze website traffic and performance;
- Understand how customers interact with our Site;
- Personalize your experience;
- Prevent fraud;
- Measure advertising performance;
- Provide personalized or targeted advertising where permitted; and
- Improve our products and services.
The specific technologies used may vary depending on Shopify, installed applications, analytics providers, and advertising platforms.
Depending on your location and applicable law, you may have the right to manage or opt out of certain cookies, targeted advertising, or tracking technologies.
You may also manage certain cookies through your browser settings.
Disabling certain cookies may affect the functionality of the Site.
ARTICLE 8 — U.S. STATE PRIVACY RIGHTS
Depending on your U.S. state of residence and whether the applicable statutory requirements are met, you may have certain privacy rights concerning your personal information.
These may include the right to:
- Know or access certain personal information collected about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Obtain information about certain categories of information collected or disclosed;
- Opt out of certain targeted advertising;
- Opt out of the sale or sharing of personal information, where applicable;
- Appeal certain decisions regarding privacy requests where provided by applicable law; and
- Exercise other privacy rights provided under applicable state law.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
ARTICLE 9 — CHILDREN'S PRIVACY
Our Site is intended for a general adult audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has improperly provided personal information to us, please contact support@solniera.com.
ARTICLE 10 — INTERNATIONAL DATA TRANSFERS
Guangzhou Lingcai Technology Co., Ltd. is located in the People's Republic of China.
Because Solniera operates internationally and uses service providers located in different countries, your personal information may be transferred to, processed in, or stored in jurisdictions outside your state or country of residence, including China, the United States, Canada, and other jurisdictions where our service providers operate.
Privacy and data protection laws in these jurisdictions may differ from those in your place of residence.
Where required by applicable law, we take appropriate measures designed to provide required safeguards for international transfers of personal information.
ARTICLE 11 — DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Process and document transactions;
- Provide customer support;
- Manage returns, refunds, and disputes;
- Prevent and investigate fraud;
- Maintain required business records; and
- Comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the nature of the information and applicable requirements.
ARTICLE 12 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, practices, technologies, services, or applicable legal requirements.
The updated version will be published on the Site with an updated revision date.
Where required by applicable law, we may provide additional notice regarding material changes.
ARTICLE 13 — CONTACT INFORMATION
If you would like to request access to, correction of, or deletion of personal information, exercise an applicable privacy right, submit a privacy-related complaint, or ask questions about this Privacy Policy, please contact:
Guangzhou Lingcai Technology Co., Ltd.
Operating Brand: Solniera
Registration Number: 91440111MAEUD1DM6F
Registered Address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Email: support@solniera.com